1. GENERAL INFORMATION

These General Conditions of Sale (hereinafter “General Conditions”) are drawn up in compliance with the legislative provisions of the Civil Code, Legislative Decree no. 70 of 09.04.2003 regarding information society services and electronic commerce and Legislative Decree no. 206 of 06.09.2005 (so-called Consumer Code), and, in particular, Chapter I of Title III of Part III (Articles 45 to 67) and Community Regulation 1169/2011/EU, and govern the offer and sale of products via the website www.caseificiosanleonardo.it (hereinafter the Site).

The products included in the online catalogue are produced and sold by Caseificio San Leonardo, Via San Leonardo 110 – 84100 – Salerno, Italy, the company that owns the website, tax code 02818900652 and VAT number 02818900652. Salerno Company Register no. SA – 245175.

1.1 The General Conditions apply to and govern all sales contracts concluded through the Caseificio San Leonardo website, as identified above, hereinafter “the Seller”;

1.2 The General Conditions may be subject to change at any time; each User, therefore, is required to consult the aforementioned conditions before proceeding with any purchase;

1.3 In any case, the version of the General Conditions in force on the date the purchase order is sent will apply to each sale.

 

  1. PURCHASES ON THE SITE

2.1 The purchase of Products on the Site is reserved for natural persons acting as consumers and who are over the age of eighteen;

2.2 A consumer is defined as a natural person who acts for purposes outside of any commercial, entrepreneurial, craft or professional activity he or she may carry out;

2.3 For restaurateurs, it is possible to consult the “B2B Shipments” section on the Caseificio San Leonardo website (www.caseificiosanleonardo.it);

2.4 Purchases made through the Site imply that the User fully understands and accepts, without reservation, the General Conditions.

 

  1. INFORMATION REQUIRED FOR THE CONCLUSION OF THE CONTRACT

3.1 To purchase online, the User must fill out the appropriate form on the Site;

3.2 The User is prohibited from entering data that is untrue, in whole or in part; the personal details and email address provided must, therefore, be personal and real, and not those of third parties and/or fictitious;

3.3 By completing the form, the User certifies, under his/her own exclusive responsibility:

  1. the accuracy and truthfulness of the data requested to activate the service;
  2. di aver compiuto il diciottesimo anno d’età;
  3. to act as a consumer.

3.4 As required by law, before confirming the order, the Seller will make available to the User all the information referred to in art. 49 of the Consumer Code;

3.5 To complete each order, the User is required to confirm the financial transaction involving payment for the price of the Products placed in the cart; to this end, at the end of the Product selection process and confirmation of the User’s data, the Site redirects the User to the page dedicated to the financial transaction;

3.6 Orders that do not record the corresponding financial transaction are automatically cancelled;

3.7 Once confirmation of the validity of the payment method indicated in the order and confirmation of the order itself have been received, the Seller will send the User, via email, to the email address provided when completing the form, a written confirmation of the order, as required by art. 51 paragraph 7 of Legislative Decree no. 206/2005;

3.8 The offer of Products through the Site constitutes an offer to the public pursuant to art. 1336 of the Italian Civil Code; completing and correctly submitting an order through the Site therefore implies acceptance of the aforementioned offer. The contract is therefore considered concluded when the Seller receives knowledge of the User’s acceptance, formalized via the order form referred to above;

3.9 The Seller, however, reserves the right not to accept the order in the event of failure to authorise payment by credit card by the relevant manager;

3.10 The User can, at any time, monitor the status of his/her order by contacting MAIL BOXES ETC. on 089 725881;

3.11 The User, in any case, is always required to keep the order number communicated to him by the Seller, as this must be indicated in any communication with the Seller;

3.12 The language available for concluding a sales contract through the Site is Italian;

3.14 The User undertakes, once the online purchase procedure has been completed, to ensure the conservation of the General Conditions which, moreover, he/she will have already viewed and accepted, as an obligatory step in the purchase procedure;

3.13 In the event of non-acceptance of the order, the Seller will promptly notify the User by email.

 

  1. PRODUCT AVAILABILITY

4.1 The Product catalogue may be periodically updated by the Seller, who, therefore, does not provide any guarantee regarding the permanence of a product among those available online; under no circumstances does the Seller guarantee the availability of all the Products present in the catalogue;

4.2 In the online catalogue, each product is accompanied by a descriptive sheet illustrating its main characteristics; however, the images and colours of the Products in the descriptive sheets may not faithfully correspond to the actual colours due to the settings of the computer systems or devices used by the User to view the Site. The published images, therefore, must be considered indicative and are subject to normal usage tolerances;

4.3 If, even if selectable via the order form, the chosen product is not available, the Seller will promptly notify the User by email, providing information regarding the time required for delivery of the ordered product.

 

  1. PRICES, PURCHASE CONDITIONS AND PAYMENT METHODS

5.1 Sales prices are those published online at the time the order is placed and include VAT, but not shipping costs (see Article 7). They do not include any taxes, duties, or other financial and/or fiscal charges applicable in the country of destination of the products, if this is different from Italy, which will be borne exclusively by the customer. Prices are expressed in euros.

5.2 The prices indicated in the online catalog are subject to change without notice. It is therefore the User’s responsibility to verify the final price before placing the purchase order;

ordini@caseificiosanleonardo.it

5.4 Payment for the Products can only be made through PayPal with any Credit Card (e.g. VISA, MASTERCARD, PAYPAL, AMERICAN EXPRESS, VISA ELECTRON, MAESTRO).

 

  1. ORDINI

It is possible to purchase from the Caseificio San Leonardo website every day but please note that:

  1. For orders placed by 9:30 a.m. Wednesday, delivery is expected within 24-48 hours. For islands, delivery is expected within 48-72 hours.
  2. Orders placed from Wednesday (after 9:30 am) until Sunday will be processed and delivered starting the following Monday.

Order processing times are provided for information purposes only; they do not constitute a contractual obligation, and may be extended depending on the number of requests.

 

  1. SHIPMENTS

7.1 Shipments are made throughout Italy;

7.2 To ensure the freshness of the products, shipments will be made from Monday to Wednesday;

7.3 Shipping has a fixed cost of €9;

7.4 The customer will receive an SMS as soon as the package has been shipped. Therefore, you are advised to check incoming messages in order to ensure your presence (or that of a designated person) at the time of delivery.

 

  1. DELIVERY METHODS, COSTS AND OTHER CHARGES

8.1 The Products are delivered, via contracted couriers, directly to the User, at the shipping address specified by the latter during the order phase;

8.2 Upon delivery of the Products to the courier, the User will receive a confirmation SMS from the Seller, informing them that the package is being shipped. Therefore, it is recommended that you check your incoming messages to ensure your presence (or that of a designated representative) at the time of delivery;

8.3 Delivery is expected within 24/48 hours (this applies to all orders placed before 9:30 am on Wednesday);

8.4 Product delivery times vary depending on the destination;

8.5 The delivery procedure provides that, in the event of the recipient’s absence when the courier arrives, the courier will leave a notice, in order to subsequently complete the shipment, which will indicate the contact details to arrange the second delivery;

8.6 Delivery of the Products is deemed to be completed when the consumer, or a third party designated by the consumer and other than the carrier, physically takes possession of the goods; from that moment, as required by law, the risk of loss or damage to the Products, for reasons not attributable to the Seller, is transferred to the User.

 

  1. USER OBLIGATIONS UPON DELIVERY

9.1 The User acknowledges that the collection of the Products represents an obligation deriving from the sales contract concluded with the Seller;

9.2 In the event of non-delivery due to the recipient’s absence during the attempts envisaged by the procedure applied by the courier, the package will remain in storage and it will be the User’s obligation to collect it;

9.3 If the User does not collect the package in storage, the Seller will be released from any liability and the costs of storage and redelivery to the recipient will be charged to the buyer;

9.4 If the User does not collect the package in storage and intends to request delivery of the Products, he/she will necessarily have to proceed with a new order;

9.5 Upon receipt of the Products, the Customer is required to verify their conformity with the order, paying particular attention to:

  1. the number of packages indicated on the carrier’s letter corresponds to the number of packages actually delivered;
  2. la confezione sia integra e non danneggiata, né manomessa.

9.6 Any anomalies (such as, for example, tampering, damage to the packaging) must be specifically indicated in writing directly on the courier’s transport document, and the User must refuse delivery;

9.7 The User is therefore invited to sign the transport document only after the checks referred to in art.9.8;

9.8 If the User does not proceed in accordance with the preceding points, and, therefore, accepts delivery of the Products even in the case of damaged or tampered with packaging, the User will forfeit the legal guarantee of conformity of the Products;

9.9 Once the courier’s document has been signed, the User will not be able to raise any dispute regarding the delivery.

 

  1. RIGHT OF WITHDRAWAL

Pursuant to art. 62 of Law 27/2012, it is specified that the products on sale on the web portal www.caseificiosanleonardo.it fall into the category of «perishable food products». Therefore, Pursuant to art. 59 letters c), d) and e) of the Consumer Code, given the particular nature of the goods offered for sale, the provisions regarding the exercise of the customer’s right of withdrawal do not apply.

  1. GUARANTEE OF CONFORMITY

11.1 All Products sold through the Site enjoy the legal guarantee of conformity established by Articles 128 et seq. of the Consumer Code, applicable, in any case, only to the consumer;

11.2 Pursuant to the law, the Seller is obliged to deliver to the User goods that comply with the sales contract;

11.3 The Seller is liable to the User for any defects in conformity of the Products existing at the time of delivery of the aforementioned, which must be appropriately reported within the day following delivery to the address ordini@caseificiosanleonardo.it specifying in the subject of the email “complaints order No. ______”;

11.4 Any defects or damages caused by accidental events or by the User’s responsibility or by use of the Products that is not in accordance with their intended use, or by normal wear and tear, are excluded from the lack of conformity and, therefore, from the legal guarantee.

  1. BILLING

For every order placed on the website www.caseificiosanleonardo.it, Caseificio San Leonardo will issue a receipt, which will be enclosed with the shipped package.

 

  1. PRIVACY

The User’s personal data held by Caseificio San Leonardo will be processed, pursuant to European Data Protection Regulation no. 679/2016, only for contractual, administrative, or tax purposes. This data may be used only for newsletters by Caseificio San Leonardo regarding offers or promotions on purchased products. The data controller is Caseificio San Leonardo, located at Via San Leonardo 110, 84131 Salerno (SA).

 

  1. RECLAMI

14.1 Any complaints regarding the Products may be forwarded to ordini@caseificiosanleonardo.it specifying “Complaints about order No. _______” in the subject line of the email.